If you’ve ever been to The Leadership Center, you’ve probably seen the notation above the front office window, “We put the ‘T.L.C.’ in hospitality.” We put it up a few years ago as a promise to our guests that we proudly put the ‘tender, loving care’ in our service. It seemed fitting given that The Leadership Center is often referred to as T.L.C. and we are in the hospitality business. Of course there is always one in most groups that says the following, “…but there isn’t a “c” in hospitality.” While others go into “The Leadership Center is known as T.L.C.and they put tender, loving care into all they do…”, it’s often greeted with, “but still, there is no “c” in hospitality.”
One day, I came into work and saw the following in our employee break room, “TOGETHER we put the “T.L.C.” in hospitalityc.” It brought both a laugh and an idea. A bit of silly idea, but an idea nonetheless. The staff here at The Leadership Center often go above and beyond what is expected of most businesses like ours. We hear it regularly from our clients. We pride ourselves on the personal care we take with them, treating them better than family. We are the ‘hospitalityc’ experts. From a bit of a spoof, was born our very own adjective, “hospitalityc.” We are the “hospitalityc” authority.
What does “hospitalityc” mean? Here is our definition:
adjective\ hos·pi·tal·i·tyc \ˌhäs-pə-ˈta-lə-tik\
- the activity of providing food, meeting space, lodging, etc. for people who are the guests of The Leadership Center
- adding the extra tender, love and care into serving our guests
- personally and kindly caring for our guests
- meeting and exceeding your expectations
- adding the tender, loving care into hospitality
I have done a number of blogs on my staff, praising the incredible things they do and all they add to our business. It is the staff and the vision of our board that has helped write our 48 year history in the hospitality business. I want to introduce you to our great “Hospitalityc Authority.”
Our Core Team (left to right): Maile Ilac Boeder, IOM-Exective Director; Micheala Olsen- Admin & Event Coordinator and Intern Manager; Ryan Dente- Chef; Devin Johansen- Housekeeping Manager (and hospitalityc term creator); Dario Diaz- Maintenance Manager.
Font Row: Carlos Arevalo Ayala, Dario Diaz, Ben Johnson Maintenance, Dan Hain
Second Row: Mackie Lawson, Shae McHugh, Gillian Arends, Barb Olson, Micheala Olsen, Ryan Dente
Third Row: Donnie Smalley, Nellie Nietfield, Jade Burson, Julie Monter, Maile Ilac Boeder, Jacob Janzen, Devin Johansen
Not Pictured: Grace McDonald, Roxann Bredthauer, Elisha Sheffy Harris, Andrew Klien, Cameron Nelson, Jane Nuss, Zach Bliss, Brandon Cook, Hunter Pursley, Grant Fox, Alan Gretch
These people are the ones that make up the TLC family. They come to work each day to help our guests, care for our property and protect the legacy of The Leadership Center. The word “hospitalityc” may seem silly, but to our team, it’s pretty serious business.
So to you and yours, we invite you to The Leadership Center to experience first hand our Hospitalityc Authority where we put the “T.L.C.” in hospitality!
Have a great day!
P.S. Just in case you’d like some references as to our work, check out the following testimonial videos:
Dawn Caldewell- Aurora Cooperative
Shane Hennessy & Keely Stromer- 2017 Wedding & Reception Clients
Julie Allen- Boys Hope Girls Hope
P.P.S. Here are some of those blogs about our team: